Fans With Special Needs & Mobility Services

On the behalf of the NYCC Team, welcome to the Big Apple! We are delighted that you are attending this super awesome event and we want to make sure all of our Fans, including our Fans who require special assistance, have a truly incredible experience!

Our Event and Show Team are committed to making NYCC the most awesome experience for you so we put together some key locations and services information. We want you to have a great time at the show; however there are a few limitations on what we can provide and what is available within the venue so please read this over and let us know if you have any questions.

NYCC Medical Badge

Fans that require additional assistance while at NYCC may be eligible for a NYCC Medical Badge. Fans that qualify for the NYCC Medical Badge will also be provided with one additional Medical Badge for one companion. This badge identifies you to the NYCC Staff and Crew that you may need additional assistance.

Note: Fans will be mailed their NYCC Ticket only. Please visit the Medical Badge Desk onsite to pick up your NYCC Medical Badge.

Show Queuing

We have a dedicated area for Fans that qualify and are wearing their NYCC Medical Badges. Please note that a Medical Badge does not grant you early access to the Show Floor.

Queuing and Seating, Panels and Screenings

All seating for Panels and Screenings is on a first come, first served basis and we cannot guarantee seating for everyone.  A Fan with a NYCC Medical Badge should arrive to a Panel 15 minutes prior to the event (30 minutes prior for Main Stage events to receive a Panel-specific wristband) and show a NYCC staff member his or her Medical Badge. No panel rooms are cleared except for the Main Stage. Qualifying for a NYCC Medical Badge does not guarantee access to or a reserved seat in any Panel. Keep in mind that all of our events are very popular and we want to make sure that you get to see what panel is important to you, so please plan accordingly.


Autograph sessions are always limited, so please use your Program Guide to plan ahead which Autographing sessions you would most like to attend. You can have a friend or someone in your party save a spot for you in line if needed, but this does not guarantee you access to Autographing sessions.

NYCC Medical Badges do NOT provide:

  • Show Admission. A NYCC Fan Badge must be worn at all times within the building.
  • Early access to the Show Floor.
  • Guaranteed access into Panels, Autographing and special events or the ability to skip lines.

Show Floor Queuing

We have a dedicated area for Fans that qualify and are wearing their NYCC Medical Badges. Please note that a Medical Badge does not grant you early access to the Show Floor.

Hearing Impaired Services

Fans that are hearing impaired and require special assistance, please contact us prior to the event and advise us of your service need. Please contact Natalie Santiago for questions and information on how NYCC can assist you.

Personal Mobility Vehicle Rental

The Javits Center now offers Personal Mobility Vehicle Rentals for Fans requiring assistance during New York Comic Con. Wheelchairs and scooters must be registered in advance of attending the show and can be picked up onsite at the concierge in the Crystal Palace. For more information on rental rates and to rent a vehicle please visit the Javits website.

Guide Dogs and Service Animals

Guide dogs and service animals are also welcome at the Javits Center provided they are leashed or under similar control as appropriate. Since questions sometimes arise regarding Service Animals when the need is not obvious, we suggest Fans have a certification license or some other official document showing their need for their service animal. The owner assumes full responsibility of his/her animal.

Cold Storage

We have cold storage available for medications on a first come first service basis located in out Show Office area, however please be aware that space is limited.

Our entire Show Team, including our awesome Crew, can be found throughout the Show and if you have a question, need some special assistance or just want to give us a high five please make a point of stopping us and introducing yourselves!

To obtain a Medical Badge, please fill out the application below. For further questions, please contact Natalie Santiago at

Apply For A Medical Badge

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