NYCC Photo Ops FAQs

Stand side by side with your favorite NYCC Guest and make a memory that will last a lifetime! NYCC Photo Ops will be provided by Epic Photo Ops. If you have any questions that are not addressed here, please visit Epic Photo Ops webpage to Submit A Request and one of their friendly staffers will get back to you as soon as possible!

Do I need to start lining up several hours prior to my photo op to ensure that I get my picture?

No. Photo ops are now sold per session as opposed to per guest. For example, you can opt to purchase a Mr. X photo op for his Friday session, his Saturday session or his Sunday session. There will be a limited amount of photo ops per session. Once a session sells out, you can purchase photo ops for the next available session, and once they all sell out, no more will be available. Lining up more than 15 minutes prior to your photo op will result in security asking you to leave the area until it is time for your photo op. We ask that you arrive between 5 and 15 minutes prior to your photo op. Once the line moves, it moves very quickly and often those that arrive closest to the session time wait the least amount of time.

Do I need an admissions ticket to the event before I can get a photo op?

Yes, an admission ticket is a pre-requisite to getting a photo op. Please ensure you purchase an admissions ticket prior to purchasing any photo ops. If you purchase a photo op without purchasing admission, in the case that the event is sold out, we will not be offering refunds for missed photo ops.

What if the photo op that I want is sold out?

The best way to avoid missing out is to purchase your photo ops online prior to the show. If you wait to purchase your photo op onsite, then you run the risk of it being sold out.

What if I’m late or miss my photo op?

If you are late arriving and the Guest has already departed, you will have forfeited your photo op and will not receive a refund.  If you miss your photo op, you will also not receive a refund.

I have changed my mind and don’t want a photo op anymore, what can I do?

If you no longer wish to obtain a photo with a Guest, you can exchange your ticket for another guest, providing the photo session has not already started. Photo op refunds will be available up to 7 days prior to the start of the event.

I purchased a photo op session but would like to use it on a different day, can I do that?

Photo ops are sold per session to ensure that we always know exactly how many Fans are coming per photo op. Consequently, you may only use your photo op for the session that it was purchased. If you purchased a photo op session and decide to come at a different time or day, you will be denied entry for your photo op.

Can I purchase extra copies or a JPEG file?

Absolutely.  You may purchase additional print copies and/or JPEGs when you by online or onsite for an extra $10 each.

I paid for a JPEG but it never came, what do I do?

Please email support@epicphotoops.com with the name of the event and the number on your receipt and someone will confirm your email address with you.

Can I ask for an autograph while I’m getting my photo op?

Autographs are strictly prohibited in the photo op area, but can be purchased in the NYCC Autographing Area.

I would like to bring a gift for the Guest – can I bring it to them during their photo op?

Please do not bring gifts for the Guests during their photo ops.  This creates delays while they hand off the gifts to someone else. As a general rule of thumb, it is recommended that Fans do not present Guests with gifts as they often do not have space to fit the gifts into their luggage or they can’t bring the gifts home with them. Gifts of food and/or beverage are strictly prohibited.

Can I use my personal camera to take photos in the photo op area?

Personal cameras are strictly prohibited in the photo op area.

I don’t like the way that the photo op looks, can I get it retaken?

It is the sole responsibility of the purchaser to look how they want to look for their photo. The Guests cannot return to the photo op area for retakes, so before you arrive for your photo op, please make sure that you appear how you would like to present yourself for your photo. The photographer will try to catch things like closed eyes before you leave the photo op area.

Do I have to pay per person for a photo?

The price of a photo is the price per posed picture, not per person. The number of Fans that can be in a posed picture is four. Beyond four Fans, a second photo op must be purchased. Children 5 and under do not count towards the four Fan limit.

What if I lose my ticket or forget it?

If you lose your ticket and/or don’t bring your online purchase ticket, visit customer support on site to have a new ticket printed.

How long do I have to wait to pick up my printed photo?

Photos are available for pick up within minutes of your photo being taken.

How long do I have to wait for my JPEG photo?

JPEG’s are emailed out as soon as you pick up and scan out your photo from the photo ops area.

Have any other questions?

Please visit the Epic Photo Ops webpage.

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