Managing Your NYCC Badges

New this year is the ability to manage your NYCC badges directly in our Fan Verification hub. Here you’ll find the NYCC badges you've purchased or have been assigned to, as well as autographs and photo ops you've bought and lotteries you’ve won.

Here's how it works.

You'll first want to log into your Fan Verification account. If you don't know your login, please click Forgot Your Password to reset it.

Once you're logged in, you'll see your NYCC badge order. If you had a friend or family member buy your badge and assign it to you during checkout, you'll see a green bar at the top of the page.

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You can get to the Fan Verification page by clicking the link in the green bar OR by clicking the blue button that says Manage New York Comic Con Profile.

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Welcome to your Fan Verification hub! The screenshot above right now is only showing badges under this account, but rest assured that as you buy autographs and win lotteries, those will show up here as well.

If you see green bars at the top of the page, you'll want to go in and accept those badges that have been assigned to you.

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Once you accept them and it's confirmed, rejoice! You're all set to attend NYCC 2018.

If you already have a badge for that day assigned to you—either because you bought the badge yourself or because someone else already assigned you to a badge for that day and you accepted it—you'll get the error on the below screenshot. If this happens, you'll want to decline the transfer as you're unable to have more than one NYCC badge per day assigned to your name.

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Once you're back at the homepage for your Fan Verification hub, you'll see a section called My Transfers.

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This is where you'll find transfers you've accepted (meaning someone assigned you to a badge, autograph, photo op, etc, and you accepted it) or transfers you've sent to your friends (you've assigned someone to a badge, autograph, etc, and they've accepted or declined it).

You can click EDIT or VIEW to see the details for each transfer.

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The transfer history will appear and you'll be able to resend a transfer to remind a friend to accept it or cancel a transfer if you sent it to the wrong friend.

When you click TRANSFER ITEMS, you'll be brought to a page where you can add your friend's Fan Verified email address. You'll only do this if a friend you bought the badge for didn't accept your transfer because they can no longer attend and you want to give the badge to another Fan Verified friend. When autographs, photo ops, and more are available in this section, you can transfer those items to anyone who has a NYCC badge assigned to them.

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PLEASE NOTE: As you'll see in the above screenshot, once you transfer/assign a Fan Verified friend to a badge and they accept the transfer, they are now the owner of that badge. This means that you, as the original owner, no longer have the ability to transfer that badge to anyone else. The new owner would have to make a new transfer if it's needed.

If the friend you're trying to transfer the NYCC badge to is not Fan Verified (either not eligible for the presale or not Fan Verified prior to the general onsale), you'll get the following error:

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When a transfer is pending, was declined, was cancelled, or was accepted and successful, you'll get an email from ShowClix.

If you're attempting to assign a friend to a badge and they already have a badge for that same day assigned to them, you'll see that your transfer is pending. Make sure to assemble your avengers and stay on top of any transfers so that your friends are accepting or declining them as necessary.

Right before we begin mailing badges we'll be doing a sweep of all badges to cancel any that look suspicious or are still pending. If you don't want to lose your badges, you need to make sure you and your friends are accepting the badges assigned to you!

We hope that helps! If you have any questions, hit up our customer service superheroes.

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