NYCC ADA Assistance Program

New York Comic Con is welcoming to individuals of all abilities and is a fully accessible event. We are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

The following explains all accommodations provided this year. For any accessibility-related questions, please email us at  Inquiry@NYComicCon.com. We will do our very best to help you have an epic experience.

PLEASE NOTE: There is an ADA Entrance located at the Blue Crystal Palace Entrance at the Javits Center that is dedicated to ADA all day. However, those with an ADA sticker will be able to use any entrance into the show.

There is an ADA dedicated entrance at the Blue Entrance Crystal Palace at the Javits that will be available all day. Those who have an ADA sticker will be able to use any entrance into the show during show hours, as well as prior to show opening if we are staging any queues inside for the Show Floor or panels.

ReedPop provides ADA stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. These stickers may be picked up on site only (no application necessary) at the ADA Desk at Registration. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA sticker does not provide admission, you must have a valid badge to attend New York Comic Con.

**ADA stickers are for the use of one individual only throughout the course of New York Comic Con 2020. ADA stickers cannot be redistributed, resold, or reallocated. Failure to comply with this will result in revocation of your badge without refund and the inability to attend future ReedPop events.**

We provide priority seating for fans with disabilities as available. All seating for panels and screenings are on a first-come, first-served basis and we cannot guarantee seating for everyone.

Guests with disabilities should plan to arrive to a panel at least 30 minutes prior to the event so that we can best accommodate you. Keep in mind that all of our events are very popular and we will make every effort to help you access the panels that are important to you.

We provide expedited line access for all autographs and photo ops that are not wristbanded or lottery giveaways. Please be advised that our guests often sign for limited amounts of time, so we ask you to arrive closer to the beginning of our signing time. When our guest reaches capacity, we will close the line.

There will be an ADA Desk at Registration located at the show in the Crystal Palace. Here you can:

• Obtain your ADA sticker.

• Ask any questions regarding accessibility for any NYCC events.

• Learn about other accessibility services.

Please Note: You must stop at one the ADA Desk to get your ADA sticker credential.

• ADA stickers are valid for all days of the event.

• Please DO NOT remove your sticker for the duration the event.

• One companion sticker will be issued for each ADA patron; exceptions will be made for families with young children.

• If a guest wants to switch their companion, please bring the old companion sticker to the ADA Desk to be reissued. 

Service animals are permitted throughout the venue; however, this DOES NOT include:

• Emotional support animals

• Therapy animals

• Companion animals 

Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be allowed into the event and provided with the appropriate credentials.

• All service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

• Service animals must be housebroken and should use the service animal relief area.

• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. 

• All animals should have legally required vaccinations.

The Javits Center has sidewalk ramps, automatic doors at all street levels, restrooms and elevators accessible for persons with mobility disabilities. Payphones are accessible and are equipped with volume and TTY capability for those with speech and hearing disabilities.

There is no on-site parking at the Javits Center. However, there are many parking garages in the vicinity. The average price for event day parking is usually starts at around $50 a day and is subject to change depending on the Center's activity. See parking garages and directions on how to get to the Center by car or truck.

Limited motorized and manually operated mobility vehicles are available for rent at the Javits Center. Please make an advance reservation by calling the Javits Center's Exhibitor Solutions Department at 212.216.2319 and they will place the order for you. You can also place the order yourself through the Javits Center's customer portal, Jake, by clicking here and creating an account.

Strobing lights, amplified sounds, and large crowds are quite common at our show. Please be aware of your surroundings and consider taking "stimulation breaks" as needed. However, if you leave during a seated panel or session, we cannot guarantee your seat will be held until you return.

If you would like to request ASL Interpretation for any performance, please contact us at Inquiry@NYComicCon.com. Keep in mind, requests must be made no later than three weeks before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, should also be directed to Inquiry@NYComicCon.com.

The deadline to request ASL Interpretation and/or other forms of effective communication will be posted closer to the show.

• ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please speak with an NYCC staff member.

• First Aid: We have several First Aid locations throughout the venue, indicated on the event maps and in the Mobile App. Professional medical staff can help you with your medical needs at these locations.

• Quiet Room: If you need a break from the noise and crowds, we have a Quiet Room and will be announcing the location closer to the show. Please be courteous to others when utilizing the space, this room will be monitored by Crew and Staff.

• Cold Storage Availability: We have cold storage available for medications on a first come first service basis located in the show office. However please be aware that space is limited. Speak with one of our Staff onsite or email Inquiry@NYComicCon.com prior to the show for more information. 

The NYCC accessibility team will consider any request by a guest with disability for reasonable modification of its policies, practices, or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make New York Comic Con more accessible, we encourage you to contact us at Inquiry@NYComicCon.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.